Kiki's Reset Room

We want every Kiki’s Reset Room order to arrive exactly as it should. If your item arrives damaged, contains a printing error, or has another visible quality issue, we will work with our fulfillment partner to provide an eligible replacement or refund.

Please report quality concerns within 30 days of receiving your order. Include your order number and clear photographs of the item placed on a flat, well-lit surface. Make sure the affected area—and the product tag, when applicable—can be clearly seen.

Submit your information through our contact form. Providing complete details will help us resolve the issue as quickly as possible.

Because our physical products are made especially for each order, we cannot accept general returns, exchanges, or returns related to sizing, color preference, or a change of mind. Please review the product description and size information carefully before placing your order.

Cancellations

Product Orders

Every physical product is made to order. If you need to cancel or change your order, use the order-management link included in your confirmation email. You may update your order at any time before it enters production.

Once production begins, the order can no longer be canceled or changed. If your completed order arrives with damage, a printing error, or another visible quality issue, please contact us within 30 days of delivery so we can review the problem.

Donations and Tips

Donations and tips are final, non-cancellable, and non-refundable. Once the payment has been completed, it cannot be canceled or returned.

Damaged Items and Quality Issues

For the fastest resolution, please provide:

• Your order number

• A photograph showing the entire product

• A close-up photograph of the damaged or defective area

• A photograph showing the product tag, when applicable

Photographs should be taken on a flat, well-lit surface so the issue can be clearly evaluated.

Send these details through our contact form.

Refund Policy

Product Orders

Because our products are made to order, we do not offer refunds, returns, or exchanges for incorrect sizing, personal preference, or a change of mind.

Refunds or replacements may be approved when an order has a verified printing error, manufacturing defect, visible quality issue, or shipping-related damage. Photographic documentation is required before a resolution can be issued.

Approved refunds will be returned to the original payment method.

• PayPal: Refunds generally appear in your PayPal balance within 24 business hours.

• Credit or debit cards: Refunds generally appear in your bank account within 7–10 business days, depending on your financial institution.

Donations and Tips

Donations and tips are non-refundable. Once payment has been completed, the donation or tip cannot be canceled or refunded.

Locked Messages

Locked-message purchases are final and non-refundable. If you experience difficulty accessing a locked message after completing your payment, please contact us through our contact form. We will be happy to help troubleshoot the issue and find an appropriate resolution.

Accepted Payment Methods

We accept major credit and debit cards, PayPal, Google Pay, and Apple Pay.

Depending on your location and eligibility, Klarna, Afterpay, or other local payment options may also be available. The payment methods available to you will be displayed during checkout.

International Orders

International orders may be subject to import taxes, customs duties, or other fees imposed by the destination country.

For international shipments, checkout will indicate whether duties are collected in advance or whether additional import fees may be due when the order is delivered. Customers are responsible for all applicable duties, taxes, and customs charges, whether collected during checkout or upon delivery.

For specific information about your country’s requirements, please contact your local customs office.

Merchant of Record

Orders from Kiki’s Reset Room are processed through Fourthwall, our merchant of record and merchandising partner. Fourthwall handles payment processing, order-related support, replacements, and eligible refunds.

Please review our Privacy Policy and Terms of Service for additional information.